Complete reverse logistics management including RMA workflow, return shipment tracking, replacement fulfillment, vendor chargebacks, and scrap/write-off processes for defective or excess inventory.
Create and manage RMA requests for defective, damaged, or excess goods with vendor approval workflow.
Track return shipments to vendors with carrier integration, proof of delivery, and receipt confirmation.
Defective/Wrong item returns: Vendor pays shipping. Excess/Customer-caused returns: Buyer pays. Disputed: Held pending resolution.
Deduct costs from vendors for quality issues, short shipments, packaging violations, or compliance failures.
Chargebacks require documented evidence. Vendors have 10 days to dispute. Undisputed chargebacks auto-deduct from next payment.
Manage disposal of damaged, obsolete, or expired inventory with proper approvals and accounting entries.
| Value | Approver |
|---|---|
| < $1,000 | Warehouse Manager |
| $1K - $10K | Operations Manager |
| $10K - $50K | Finance Controller |
| > $50K | CFO |
| Table | Purpose | Key Columns |
|---|---|---|
logistics.rma_requests | RMA headers | rma_number, return_type, vendor_rma |
logistics.rma_items | RMA line items | defect_code, disposition |
logistics.return_shipments | Return tracking | tracking_number, status |
logistics.vendor_chargebacks | Chargeback records | chargeback_type, amount |
logistics.scrap_requests | Scrap/write-off | scrap_reason, disposal_method |