Handling approval exceptions including delegation/backup approvers, timeout auto-escalation, budget exception requests, emergency PO fast-track, and approval withdrawal processes.
Configure temporary or permanent delegation of approval authority with amount limits and entity restrictions.
Delegate cannot have higher authority than delegator. Multiple backup levels supported. Original approver retains access during delegation. Audit trail shows both original and delegate.
Automatic escalation when approvals exceed SLA. Configurable escalation paths by entity type and priority.
| Entity | L1 | L2 | L3 |
|---|---|---|---|
| PR | 24h | 48h | 72h |
| PO | 24h | 48h | 72h |
| Invoice | 8h | 24h | 48h |
| Emergency | 2h | 4h | 8h |
Request additional budget or waiver for over-budget purchases with business justification.
Fast-track approval for urgent requirements with expedited workflows and post-facto documentation.
Emergency POs bypass normal RFQ process. Require post-facto documentation within 48 hours. Subject to audit review. Limited to $50K without CFO approval.
Allow requestors to withdraw pending approvals or reverse approved items under specific conditions.
| Table | Purpose | Key Columns |
|---|---|---|
workflow.approval_delegations | Delegation setup | delegation_type, amount_limit, dates |
workflow.approval_escalations | Auto-escalation | escalation_level, sla_exceeded |
workflow.budget_exceptions | Budget requests | excess_amount, justification |
workflow.emergency_pos | Fast-track POs | emergency_type, urgency_level |
workflow.approval_withdrawals | Withdrawal tracking | withdrawal_reason, new_status |